> ## Documentation Index
> Fetch the complete documentation index at: https://docs.penciled.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Action Items

> Action items and patient requests generated from calls

### Action Items

Action items are generated from calls and will be returned to each active webhook recipient URL as part of the webhook event. Each call will have one action item.

Action items include the following:

```typescript theme={null}
const actionItems = [
  "provide_medical_info",
  "send_financial_info",
  "schedule_appointment",
  "address_complaint",
  "cancel_appointment",
  "reschedule_appointment",
  "confirm_appointment",
  "process_prescription_refill",
  "answer_prescription_question",
  "provide_medication_info",
  "update_pharmacy_information",
  "provide_test_results",
  "send_lab_results",
  "provide_vaccine_info",
  "answer_billing_question",
  "answer_insurance_question",
  "process_payment",
  "process_refund",
  "review_feedback",
  "acknowledge_compliment",
  "investigate_grievance",
  "handle_emergency_call",
  "respond_to_urgent_question",
  "record_symptom_report",
  "provide_referral",
  "schedule_specialist_appointment",
  "send_medical_records",
  "update_address",
  "update_phone_number",
  "update_email",
  "change_primary_physician",
  "resolve_website_issue",
  "assist_with_portal_login",
  "provide_general_info",
  "process_donation_offer",
  "process_job_inquiry",
  "assist_with_lost_and_found",
  "process_volunteer_inquiry"
];
```

### Patient Requests

Patient requests are similarly generated from calls and will be returned to each active webhook recipient URL as part of the webhook event. Each call will have one patient request.

Patient requests include the following:

```typescript theme={null}
const patientRequests = [
  "medical_info_request",
  "medication_inquiry",
  "financial_info_request",
  "scheduling_request",
  "complaint",
  "appointment_cancellation",
  "appointment_rescheduling",
  "appointment_confirmation",
  "prescription_refill_request",
  "prescription_question",
  "pharmacy_update",
  "test_result_inquiry",
  "lab_results_request",
  "vaccine_information_request",
  "billing_question",
  "insurance_question",
  "payment_processing",
  "refund_request",
  "feedback",
  "compliment",
  "grievance_report",
  "emergency_call",
  "urgent_medical_question",
  "symptom_report",
  "referral_request",
  "specialist_appointment_request",
  "medical_records_request",
  "address_update",
  "phone_number_update",
  "email_update",
  "change_of_primary_physician",
  "website_technical_issue",
  "portal_login_problem",
  "general_inquiry",
  "donation_offer",
  "job_inquiry",
  "lost_and_found",
  "volunteer_inquiry"
];
```

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