Get Outcomes

​

Request

​

Query Parameters

• agent_id (string, required): The ID of the agent.

​

Response

• outcomes (object of outcomes types): An object where the keys are the outcome, eg “scheduled” and the sentiment value, eg “positive”.

Sentiment values can be one of three options: “positive”, “negative”, or “neutral”

​

Example Response

{
  "outcomes": { "scheduled": "positive", "rescheduled": "positive", "unconfirmed": "neutral", "requested_callback": "negative", "voicemail": "neutral" }
}