​
Action Items

Action items are generated from calls and will be returned to each active webhook recipient URL as part of the webhook event. Each call will have one action item.

Action items include the following:

const actionItems = [
  "provide_medical_info",
  "send_financial_info",
  "schedule_appointment",
  "address_complaint",
  "cancel_appointment",
  "reschedule_appointment",
  "confirm_appointment",
  "process_prescription_refill",
  "answer_prescription_question",
  "provide_medication_info",
  "update_pharmacy_information",
  "provide_test_results",
  "send_lab_results",
  "provide_vaccine_info",
  "answer_billing_question",
  "answer_insurance_question",
  "process_payment",
  "process_refund",
  "review_feedback",
  "acknowledge_compliment",
  "investigate_grievance",
  "handle_emergency_call",
  "respond_to_urgent_question",
  "record_symptom_report",
  "provide_referral",
  "schedule_specialist_appointment",
  "send_medical_records",
  "update_address",
  "update_phone_number",
  "update_email",
  "change_primary_physician",
  "resolve_website_issue",
  "assist_with_portal_login",
  "provide_general_info",
  "process_donation_offer",
  "process_job_inquiry",
  "assist_with_lost_and_found",
  "process_volunteer_inquiry"
];

​
Patient Requests

Patient requests are similarly generated from calls and will be returned to each active webhook recipient URL as part of the webhook event. Each call will have one patient request.

Patient requests include the following:

const patientRequests = [
  "medical_info_request",
  "medication_inquiry",
  "financial_info_request",
  "scheduling_request",
  "complaint",
  "appointment_cancellation",
  "appointment_rescheduling",
  "appointment_confirmation",
  "prescription_refill_request",
  "prescription_question",
  "pharmacy_update",
  "test_result_inquiry",
  "lab_results_request",
  "vaccine_information_request",
  "billing_question",
  "insurance_question",
  "payment_processing",
  "refund_request",
  "feedback",
  "compliment",
  "grievance_report",
  "emergency_call",
  "urgent_medical_question",
  "symptom_report",
  "referral_request",
  "specialist_appointment_request",
  "medical_records_request",
  "address_update",
  "phone_number_update",
  "email_update",
  "change_of_primary_physician",
  "website_technical_issue",
  "portal_login_problem",
  "general_inquiry",
  "donation_offer",
  "job_inquiry",
  "lost_and_found",
  "volunteer_inquiry"
];

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