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Calls

Calls will be returned to each active webhook recipient URL as a webhook event. 
export type Call = {
  call_id: string;
  agent_id: string;
  outcome: string;
  outcome_sentiment: "positive" | "negative" | "neutral";
  outcome_justification: string;
  status: CallStatuses;
  appointment_date: string; // the timezone-aware ISO 8601 date string, eg "2030-07-15T14:00:00.000-07:00" (luxon DateTime formatting)
  summary: string;
  started_at: string; // the call start time in UTC ISO 8601 format, eg "2024-04-27T23:52:10.000Z"
  ended_at: string; // call end time in UTC ISO 8601 format
  call_length: string; // call duration in minutes, eg 0.5 
  recording_wav: string;
  transcript: string;
  ehr: "healthie" | "none"; // the EHR workflow this call was run on

  action_item: string; // see action items tab
  action_item_reason: string; // a brief explanation for the action item
  patient_request: string; // see action items tab
  patient_request_details: string; // a brief explanation for the patient request

  // any variables will be at the top level
}

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Variables

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Strings

“string” type variables represent a single string, eg "patient_first_name": "John"
”string[]” type variables represent a series of strings, eg "physicians": ["Physician One", "Physician Two", ...]

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Numbers

“number” type variables represent a single number, eg "cost": 5
”number[]” types variables represent a series of numbers, eg "costs": [1, 2, 3.5, ...]

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Dates

“date” type variables represent a single date, eg "appointment_date": "2030-07-15T14:00:00.000-07:00" (luxon DateTime formatting)
“date[]” type variables represent a series of dates, eg "available_dates": ["2030-07-15T14:00:00.000-07:00", "2030-07-16T14:00:00.000-07:00"]

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Phone Numbers

“phone_number” type variables represent a single phone number, eg "phone_number": "+11994816785" (E.164 formatting)
“phone_number[]” type variables represent a series of phone numbers, eg "phone_numbers[]": ["+11994816785", "+15673643554"]

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Special Variables

patient_phone_number and live_transfer_number will not be injected into the prompt but instead be used for call mechanics, which is why they are their own distinct types. The following are also applicable:
  • patient_first_name: reserved type for patient’s first name
  • patient_last_name: reserved type for the patient’s last name
  • preferred_contact_method: reserved type for the patient’s preferred contact method
  • preferred_language: reserved type for the patient’s preferred language
  • email: reserved type for patient’s email

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Variable Errors

Type failures will collect all issues and return them as the error message, eg: Invalid input: Received "+17223820171" but declared type is date[], Received "2030-07-15T14:00:00.000-07:00" but declared type is phone_number[]

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Call Statuses

enum CallStatuses {
  calling = "calling",
  complete = "complete",
  error = "error",
  voicemail = "voicemail"
}

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Webhook Payloads

type WebhookPayload = {
  type: "call",
  data: Call
}

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